Do I need separate AIs for phone calls, SMS, email, social media and website chat?

No. Votel has one AI agent that works on every channel, inbound and outbound. There is no separate conversation AI, voice AI or workflow AI. The same agent can make and receive phone calls, send and answer SMS, send and answer email, handle social media such as Instagram, Facebook and WhatsApp, and run on your website chat widget. Pick the channels from the channel drop-down at the top of the agent builder and flip the switch for each one. For voice, turn on a phone number for the agent.

One agent can hold as many workflows as you want. The agent that answers the phone and books appointments can also follow up with no-shows, send appointment reminders, run an email or SMS drip sequence, or run a database reactivation campaign. It can also send an email or SMS in the middle of a phone call. If you want different behavior for a specific event, such as a social media comment versus a direct message, add a workflow with its own trigger and instructions, or let one agent handle everything.

You can build an agent with the drag and drop builder, or tell the AI assistant what you want and it builds it for you. Each agent has its own voice, language and model settings.